The Student Portal page provides useful links to the various systems you will use at the school.

Q: How do I access the Student Portal?

A: When you log into a PC/Mac  in school and open up your preferred web browser you will be presented with the Student Portal page.

Q: How do I access these links from home?

A: You can access these links by navigating to The BRIT School website > Student Experience > Student Area or navigate to studentportal.brit.croydon.sch.uk/  in your web browser.

You will be issued with a BRIT ID Badge by the Box Office Staff, when you join the school. 

Please wear this badge at all times as you will be refused service without it around the school. 

Q: I've forgotten/lost my badge. How can I get a new one?

A: If you need a new ID Badge please:

1. Go to the Box Office to pay for a new one.

2. The Box Office Staff will then take payment for the new card.

3. You will be given a ticket, please go to Student Services who will print you a new card.

Q: I'm a Film Media Production/Music Student. My card doesn't work on the door to my classroom. How do I gain access? 

A: Please visit the Box Office who will be able to assist you.

Q: Do I have to sign an Acceptable Use Policy?

A: Yes all students and staff sign an AUP form when they join the school. You should of received one in your application pack to sign and send back with your application.

If you have not signed an AUP form please visit IT Support who can print one for you which you can sign.

Every student has their own unique username for use on the school network which will allow them to log onto any PC or Mac in the school. 

All users are provided with an Induction Letter/Email.

If you did not receive a letter or email containing this information, please contact IT Support who will be able to assist you.

Q: Help! I've forgotten my username.

A: Your username is the first initial of your forename followed by your surname.

E.g. Mary Baker's username would be mbaker.

If you have a surname that is popular you may have a number after your username e.g. Anna Smith - asmith4.

If you are still not sure please contact IT Support who will be able to assist you.

Q: Help! I've forgotten my password.

A: No worries! Please contact IT Support who will be able to assist you.

Q: When I log in it says my password has expired. How do I change it?

A: You will be prompted to change your password every 90 days. You can change your password by either:

• At School - Please log into a PC/Mac and it will prompt you to change your password.

• Contact the IT Support Department. See the contact section below.

Q: How do I change my password?

A: Please follow the steps below to change your password while on site at school:

Windows:

1. When logged in select Ctrl + Alt + Del on the keyboard.

2. Select Change a password.

3. Enter you old password, followed by your new one, twice.

4. Click on the blue right arrow.

5. You will get a prompt that your password has been changed.

6. Select OK.

Mac:

1. Click on the Apple icon.

2. Click on System Preferences.

3. Click on User and Groups.

4. Click on Change Password.

5. Type in your old password.

6. Type in a new password.

7. Type in the new password again to verify.

8. Click OK.

Passwords must be:

• a minimum of 8 characters long.

• contain at least 1 uppercase letter (A-Z).

• 1 numeric character (0-9).

• 1 special character (~!@#$%^&*).

Passwords must not be shared with anyone else and should not be written down.

U Drive (School)

Each user has a defined area called the U: Drive. You can save your documents in there but they can be only accessed at School.

This data is backed up daily, which means that most files can be restored if deleted or lost in error.

Do not save files to the school Computer/iMac Desktop, as these are not backed up.

Google Drive (School and Home)

If you would like access your documents from anywhere (school and home) we recommend saving them into the cloud into your BRIT Google Drive.

Please see the Google Section below on how to log into Google to use Google Drive.

We recommend that you create an organised structure of folders in your U: drive or BRIT Google Drive.

When you join the school on your first day of the new term you will be sent instructions on how to connect to the Wi-Fi.

Q: Which Wi-Fi network do I connect to?

A: Please connect to the "BRIT" network using your BRIT Username and Password.

Q: The Wi-Fi isn't working in an area around the school. How do I report this?

A: Please contact IT Support with details such where the Wi-Fi was not working, what time the issue occurred, what device you were using and whether it was just you experiencing the issue or other students.

Gmail is the school's preferred email client.

Q: How do I access my emails?

A: You can access your emails these ways:

• At School - When opening up any internet browser such as Internet Explorer, Google Chrome or Safari you will be directed to the Student Portal. Please click on the Email button.

• At Home - Please navigate to The BRIT School website, click on the Students section on the top right hand corner and click on the Email Access button.

• On your mobile device - you can add your email account to your default mail app. Please see instructions below.

• Via the Gmail app.

Q: How do I login to my emails?

A: You will be provided with a BRIT email address. The email address format would be your username@brit.croydon.sch.uk.

For example: mbaker@brit.croydon.sch.uk

Your password will be the same as the one you use to log into the PC/Macs at school.

Q: How do I add my email account to my mobile device?

Default Mail App

Apple Devices

1. Please choose Settings > Passwords and Accounts > Add Account > select the “Google” option.

2. You may get a prompt to say "Settings wants to use google.com to sign in". Click on Continue.

3. Enter your BRIT email address.

4. Enter your BRIT Password: (Your password).

5. Click on Allow.

6. The mailbox will start to sync and you will see any emails in your Default Mail App.

Android Devices

1. Go to your Devices Settings.

2.  Click on Accounts and Backup.

3. Click on Accounts.

4. Click on Add Account.

5. Click on Google.

6. Enter your BRIT Email Address.

7. Choose Google Workspace Account if prompted.

8. Enter your BRIT Password.

9. Click on I Agree when prompted.

10. It will ask you to Set up a work profile. 

When prompted click on Confirm.

11. It will start to create a work profile on your device and it may take some time to do this.

12. You will receive a notification about Google Play regarding "Account Action Required".

Swipe down at the top to show notifications and click on the notification.

13. It will show "Checking Info".

14. Then it will show "Registering Profile".

15. It will ask you to "Set up your work profile".

16. Click on Install. This will start to download the default aps if they are not on your device.

17. Click on Next.

18. Once installed click on Done.

For Android users a video has been created showing you how to add the work profile to your device. Click here to view the video on YouTube.

Gmail App

1. Please download the Gmail app from your device's app store.

2. Open the app and when prompted choose "Google".

3. You may get a prompt to say "Settings wants to use google.com to sign in". Click on Continue.

4. Enter your BRIT email address.

5. Enter your BRIT Password: (Your password).

6. The mailbox will start to sync and you will see any emails in your Gmail.

Q: I'm not able to receive/send emails. Who do I contact about this?

A: Please contact IT Support who will be able to assist you. See the contact section below.

The iStudent App allows you to view:

• Your School Profile

• Your Timetable

• Your Teaching Groups and Sets

• Positive and Negative Behaviour Points

• Your School Reports

Please note new students will not be able to login to the iStudent App until the start of the first term in the new academic year. 

Further instructions will be sent to new students when this is available to them.

Requirements for the app

1. Make sure your device's software is up to date, for iPhone it is 15.6.1 and for Android it is 10 above.

2. Make sure that your iStudent App is up to date to 2.1.16.

3. Sign out of any personal Google Accounts in your device's web browser as this causes an "Unable to link external account with a local account" error when logging in - please follow Step 1 in the iStudent App Troubleshooting section of this document on how to sign out of Google.

Q: How do I login to the iSAMS app?

Apple Devices

Logging into the App

Please follow the steps below:

1. Download the iSAMS iStudent App from the Apple App Store.

2. Open the app and when it prompts please enter the School Code: BRIT

3. Click on the button with the blue text "Sign in via Google Account”.

4. Enter your BRIT email address (username@brit.croydon.sch.uk)

5. Enter your BRIT password.

6. You will be logged into the app.

*Android Devices – Work Profile*

If you are using an Android device, please make sure that you have your BRIT account installed as a work profile within Settings > Accounts.

For Android users a video has been created showing you how to add the work profile to your device. Click here to view the video on YouTube.

More information on how to add your BRIT account as a work profile can be found here on the Google Help pages.

Once you have installed the work profile within your app list you will see your personal and work profile apps separated.

Select work profile apps area > open the Work Profile Google Play Store App > make sure you are signed in the store as your BRIT email address > download the iSAMS iStudent App from there.

Once downloaded please follow the steps below:

1. Open the app and when it prompts please enter the School Code: BRIT

2. Click on the button with the blue text ‘Sign in via Google Account”.

3. Enter your BRIT email address (username@brit.croydon.sch.uk)

4. Enter your BRIT password.

5. You will be logged into the app.

Q: I'm having issues logging into the App. Can I follow some troubleshooting tips?

A: Yes, please follow these troubleshooting steps:

Sign out of personal account in Google

Navigate to myaccount.google.com in your web browser on your device just to check you are not logged into a personal Google Account.

In this site click on the top right icon and choose Sign Out.

Next open the iStudent app and follow the instruction that were sent to you.

Check for an update for iStudent app

Check the version/see if there is an update in your app store available.

Check your device for an update:

Please check that your device has the latest software update available.

Clear your web browser cookies

iPhone: Settings > Safari App > Advanced (you will have to scroll down the bottom) > Website Data>click on the Erase All Website Data button.

Android: Chrome app > three dots icon > History > click on Clear browsing data >

At the top, choose a time range > select All time > Select only "Cookies and site data" and "Cached images and files” > click on Clear data.

Please note this only deletes your cookies and not your saved passwords or website history.

Refresh the app

iPhone: Settings > iStudent > click on Reset Unlink Application > leave the settings and open up theiStudent App again where it should reset.

Android: Press down on the iStudent app icon> click on App Info > Storage > Clear Data and then Clear the Cache.

Uninstall the app and re-install

iPhone: Press down on the app > select Delete App.

Android: Press down on the app > select Delete.

Next go to your devices app store, search for the iStudent app and re-install using the School Code BRIT.

Student Portal

If you do not have a mobile device or if it is not compatible with the iStudent app this information can also be viewed on the iSAMS Student Portal on PC/Mac:

1. In your web browser on your PC or Mac navigate to https://brit.students.isams.cloud/

2. On the sign in page click on “Sign in via Google Account”.

3. Enter your BRIT email address.

4. Enter your BRIT password.

5. Under the “My Profile” tab you will be able to see the various sections relating to your School Life.

Please note new students will not be able to login to the Student Portal until the start of the first term in the new academic year. 

Further instructions will be sent to new students when this is available to them.

Students can access completed School Reports via the iStudent (iPhone/Android) and Student Portal (PC/Mac) any time.

iStudent App (iPhone/Android)

1. Log into the iStudent app.

2. Click on the "My Profile" Tab at the left bottom of the app

3. Click on Assessment & Reports 

4. Click into the cycles that have “PDF Available”

5. Click on the “Download PDF Report” button.

Student Portal (PC/Mac)

1. Log into the Student Portal 

2. Click on the School Reports tab.

3. This shows two types of reports:

•  View School Assessments (All GCSE Subjects for Year 10, Year 11, Pathway Subjects for Year 12 & Year 13 - Grade Only Reports)

• View School Reports (All UAL Subjects for Year 12 and Year 13 - Grade and Comment Reports) 

Click on the report type that relates to you.

On the next page click on the purple PDF button on the main cycles to download the reports.

When you join the school your parent(s)/guardian(s) will be sent a different set of instructions on how to register and log onto iParent App and Parent Portal.

If they have any issues they can email parentportal@brit.croydon.sch.uk where a member of IT Support will assist.

GCE and UAL Level 3 Qualification results will be available for students to collect on Thursday 17th August 2023 at The BRIT School in a paper certificate format.

GCSE and vocational Level 2 Qualifications results will be available for students to collect on Thursday 24th August 2023 at The BRIT School in a paper certificate format.

If results are not collected on the day, before 12:00pm, the paper certificates will be posted home.

Viewing Results Online

The results will not be released online until after 8:00am on the results days following JCQ regulations.

Results will be viewable to students only on:

• iPhone/Android: iSAMS iStudent app using the School Code: BRIT (Tutorial Video Here)

• PC/Mac: Web Browser > Student Portal > Sign in with Google > Enter your BRIT Email Address & Password > Click on My Profile > My Public Exams > Results (Tutorial Video Here)

Support

For any examinations or grade queries, you can email the Data & Exams Department at dataandexams@brit.croydon.sch.uk where a member of the Data & Exams Department will assist.

For any IT Support queries, you can email us at it.helpdesk@brit.school which will log a ticket on our IT Helpdesk and a member of the IT Support Department will assist.

You will be given a google account which allow you access to:

• Access Google Classrooms and Shared Resources.

• Use online versions of Pages, Slides and Sheets.

• Download and use Google Apps on Mobile Devices.

• File storage and sharing using Google Drive.

Q: How do I login to Google?

A: You can access Google by:

• At School - please click on the Google tile on the Student Portal, select the App you want to use, then login with your BRIT Email Address and Password.

• At Home - please navigate to https://accounts.google.com, login with your BRIT Email Address and Password.

Q: When I log into Google it says "A Google Account already exists for this domain". It asks me to chose an Organisational Account or Personal Account. Which one shall I do choose?

A: For a temporary fix you will need to select "Organisational Account" and enter your password. This will allow you to log into Google for the time being but this will occur every time you will log into Google. 

To fix the issue please contact IT Support who will be able to assist you.

You will be given a Office 365 account which allow you access to download and use these Microsoft programs at home:

• Word

• Excel

• Powerpoint

• OneNote

• Microsoft Apps on Mobile Devices.

If the device is a shared device like Family Computer please get the permission of your parent/guardian before installing first.

Q: How do I login to Office 365 to download the programs on my home device?

A: You can access the link to download Office by:

1. Please navigate to https://www.office.com/ and login with your BRIT Email Address and Password.

2. Click on the Install Office button on the right hand side.

3. Click on Install Office 365 Apps option.

4. It will download the Setup file to your preferred  Downloads folder.

5. Run the Setup. It will install the apps on your device.

6. Open up an app such as Word and it will prompt you to log in.

7. Login in using your BRIT Username and Password.

Q: How do I download the Office 365 apps on my mobile device?

1. Download any Office 365 app on your mobile device. Open the app.

2. When prompted enter your BRIT Username and Password.

You will be given an Adobe account which allow you access to download and use these Adobe programs at home:

• Photoshop

• InDesign

• Premier Pro

• Acrobat Reader Pro

• Adobe Apps on Mobile Devices.

Please note new students will not be able to login to use the Adobe programs until the start of the first term in the new academic year. 

Further instructions will be sent to new students when this is available to them.

Q: How do I login to Adobe to download the programs on my home device?

A: You can access the link to download Adobe programs by:

1. Navigating to https://account.adobe.com/

2. Sign in with your BRIT email address and password.

3. Click on Access your apps and services

4. Click on the Install button on the program that you want to install.

5. It may prompt you to install "Creative Cloud" - this manages your Adobe programs. Allow this to install.

6. Once your app has been installed open up the app and sign into it using your BRIT email address and password.

Q: How do I download the Adobe apps on my mobile device?

1. Download any Adobe app on your mobile device. Open the app.

2. When prompted enter your BRIT Username and Password.

You can queue print jobs on any of the RICOH printers/copiers around the school selecting the Student ‘Follow Me’ print queues when sending your document to print. 

Q: Do I have to pay for printing/photocopying?

A: To buy printing credit:

1. Visit the Box Office to buy more printing credit.

2. Once you have purchased printing credit you will need to send the email from sQuid to IT Support Department with the amount and username.

3. The IT Support Department will add the printing credit to your account and you will get a email notification to let you know that the process has been completed.

Q: How to do I print to the Follow Me Queue?

A: The Follow Me Queue should be available to you when you login.

They are normally automatically displayed under Start > Printers & Scanners (PC) and Apple > System Preferences > Printers & Scanners (Mac).

Please press Print in the application you are in. You will be able to select the various printing queues:

• Student Printing - Mono (A4)

• Student Printing - Colour (A4)

All printers have been set to default print mono and on both side. You can change this by selecting the Colour Follow Me Queue, or by adjusting the print settings in the application.

Please select the printing queue/settings you require and press print. 

A new window will appear showing you the name of the document you are printing, which queue you are sending it to, how many pages and how much it will cost.

Q: How do I release my document on the printer?

A: Anything sent to the ‘Follow Me’ print queues will be held for 24-hours and will not be printed until you logon to the printer to release the job.

You can use your ID Badge to login to any of the ‘Follow Me’ printers:

1. Tap the ‘Wave ID’ label with your security badge.

2. You will be prompted for your username and password the first time you do this.

3. Enter your BRIT username and password.

4. Click on the Set button.

5. Once logged on to the printer, you will see a number of options.

6. To view what you have stored for printing, select the first button "Print Release" and print the jobs you need.

Q: How much does printing cost?

A: We have been able to reduce the cost of printing in black and white, with an additional discount for printing duplex (both sides). 

Although colour printing is more widely available, we would ask you to use this sparingly as this is obviously costs more than mono printing.

A4 Printing

A4 Grayscale - Single Sided - 1.6p

A4 Grayscale - Duplex - 1.4p (per side)

A4 Colour - Single Sided - 7.5p

A4 Colour - Duplex - 6.5p (per side)

A3 Printing

A3 Grayscale - Single Sided - 3.2p

A3 Grayscale - Duplex - 2.8p (per side)

A3 Colour - Single Sided - 15p

A3 Colour - Duplex - 13p (per side)

Q: What is Planet eStream?

A: Planet eStream is The BRIT School’s video streaming service. It provides features such as:

• Video On Demand - View Video Content created by your teachers at anytime

• Live Streaming - Stream and record your live events

• View Live TV And Recorded FreeView - View Live TV and FreeView programmes recorded by your teachers

• Lecture and Classroom Capture - View lecture and classroom lessons recorded by your Teachers

• Video Assignments - Create video assignments for submission viewable for your teachers

Q: How do I access and log into Planet eStream?

A: You can access Planet eStream by:

• At School - Please click on the Planet eStream tile on the Student Portal and log in with your BRIT Username and Password you use to log into the PCs/Macs.

• At Home - https://estream.brit.croydon.sch.uk/ this link can also be found on the BRIT website under the Students section logging in with your BRIT Username and Password.

An “End of Year Checklist” has been attached to this email for students to follow to transfer any work they would like to keep after leaving The BRIT School.

This file is located in the Shared Google Drive “IT Support - Students”.

IT Support

Q: How do I contact IT Support?

A: If you ever need help with any IT issues you can:

Visit us

The IT Office is manned throughout the school day and is located between in Zone 2 Ground Floor near the Gym (Studio 3)

Email us

 it.helpdesk@brit.school  (which creates a Helpdesk ticket)

DM us on Instagram

Our handle is @brit.it

Contact us via your Teacher

Speak to your tutor/subject teacher to log an issue.

Q: What time is IT Support open?

A: IT Support opening hours are:

Term Time

Monday to Friday

08:00am – 5:30pm

Holiday Time

Monday to Friday

08:00am – 4:30pm

Christmas

We are closed from 26th December to 2nd January 2023.

We are open from 3rd January 2023.

Other questions or queries

Q: I have a different question/query. Who do I contact?

A: If it is an IT question or query please contact IT Support.

Any other queries should be directed to your tutor or strand teachers who will be able to assist you.