Frequently Asked Questions
Below you'll find answers to the questions we get asked the most about regarding IT questions/queries.
Click on the sections to view them:
The Student Portal page provides useful links to the various systems you will use at the school.
Q: How do I access the Student Portal?
A: When you log into a PC/Mac in school and open up your preferred web browser you will be presented with the Student Portal page.
Q: How do I access these links from home?
A: You can access these links by navigating to The BRIT School website > Student Experience > Student Area or navigate to studentportal.brit.croydon.sch.uk/ in your web browser.
You will be issued with a BRIT ID Badge by the Box Office Staff, when you join the school.
Please wear this badge at all times as you will be refused service without it around the school.
Q: I've forgotten/lost my badge. How can I get a new one?
A: If you need a new ID Badge please:
Go to the Box Office to pay for a new one.
The Box Office Staff will then take payment for the new card.
You will be given a ticket, please go to Student Services who will print you a new card.
Q: I'm a Film Media Production/Music Student. My card doesn't work on the door to my classroom. How do I gain access?
A: Please visit the Box Office who will be able to assist you.
Acceptable Use Policy
Q: Do I have to sign an Acceptable Use Policy?
A: Yes all students and staff sign an AUP form when they join the school. You should of received one in your application pack to sign and send back with your application.
If you have not signed an AUP form please visit IT Support who can print one for you which you can sign.
Every student has their own unique username for use on the school network which will allow them to log onto any PC or Mac in the school.
All users are provided with an Induction Letter/Email.
If you did not receive a letter or email containing this information, please contact IT Support who will be able to assist you.
Q: Help! I've forgotten my username.
A: Your username is the first initial of your forename followed by your surname.
E.g. Mary Baker's username would be mbaker.
If you have a surname that is popular you may have a number after your username e.g. Anna Smith - asmith4.
If you are still not sure please contact IT Support who will be able to assist you.
Q: Help! I've forgotten my password.
A: No worries! Please contact IT Support who will be able to assist you.
Q: When I log in it says my password has expired. How do I change it?
A: You will be prompted to change your password every 90 days. You can change your password by either:
At School - Please log into a PC/Mac and it will prompt you to change your password.
At Home - Please navigate to The BRIT School website, click on the Students section on the top right hand corner and click on the Email Access button. Login with your details and it will prompt you to change your password.
Q: How do I change my password?
A: Please follow the steps below to change your password while on site at school:
When logged in select Ctrl + Alt + Del on the keyboard.
Select Change a password.
Enter you old password, followed by your new one, twice.
Click on the blue right arrow.
You will get a prompt that your password has been changed.
Click on the Apple icon.
Click on System Preferences.
Click on User and Groups.
Click on Change Password.
Type in your old password.
Type in a new password.
Type in the new password again to verify.
Passwords must be:
a minimum of 8 characters long.
contain at least 1 uppercase letter (A-Z).
1 numeric character (0-9).
1 special character (~!@#$%^&*).
Passwords must not be shared with anyone else and should not be written down.
Saving Files (U Drive or Google Drive)
U Drive (School)
Each user has a defined area called the U: Drive. You can save your documents in there but they can be only accessed at School.
This data is backed up daily, which means that most files can be restored if deleted or lost in error.
Do not save files to the school computer Desktop, as these are not backed up.
Google Drive (School and Home)
If you would like access your documents from anywhere (school and home) we recommend saving them into the cloud into your BRIT Google Drive.
Please see the Google Section below on how to log into Google to use Google Drive.
We recommend that you create an organised structure of folders in your U: drive or BRIT Google Drive.
When you join the school on your first day of the new term you will be given a Wi-Fi code.
The Wi-Fi code will allow you to connect up to three devices on our network.
Q: Which Wi-Fi network do I connect to?
A: Please connect to the "The BRIT School" network using your Wi-Fi code.
Q: I didn't recieve a Wi-Fi code. How to I get one?
A: Please contact IT Support who will be able to generate one for you.
Q: My Wi-Fi code isn't working. Can I get a new one?
If your Wi-Fi code isn't working it could be several reasons why:
It is being typed incorrectly into your device - please try entering the code again.
You have added the code to more than three devices - please remove the code from a device that is not being used and try again on the new device.
If you have used the code on more than three devices and would like to add a fourth device you will have to have another code generated so please contact IT Support.
Q: The Wi-Fi isn't working in an area around the school. How do I report this?
A: Please contact IT Support with details such where the Wi-Fi was not working, what time the issue occurred, what device you were using and whether it was just you experiencing the issue or other students.
Outlook Office 365 is our preferred Mail Client and NOT GMAIL.
Q: How do I access my emails?
A: You can access your emails two ways:
At School - When opening up any internet browser such as Internet Explorer, Google Chrome or Safari you will be directed to the Student Portal. Please click on the Email button.
At Home - Please navigate to The BRIT School website, click on the Students section on the top right hand corner and click on the Email Access button.
On your mobile device - you can add your email account to your default mail app. Please see instructions below.
Q: How do I login to my emails?
A: You will be provided with a BRIT email address. The email address format would be your firstname.lastname@example.org.
For example: email@example.com
Your password will be the same as the one you use to log into the PC/Macs at school.
Q: How do I add my email account to my mobile device?
1. Please choose Settings > Passwords and Accounts > Add Account > select the “Outlook.com” option.
2. Enter your BRIT email address and description: The BRIT School
3. Click Next > Click “Sign In” when prompted.
4. Enter your Email address: (Your BRIT Email Address).
5. Enter your BRIT Password: (Your password).
6. Chose the items you would like to sync.
7. The mailbox will start to sync and you will see any emails in your Mail App.
Go to your Devices Settings.
Click on Accounts and Backup.
Click on Accounts.
Click on Add Account.
Click on Google.
Enter your BRIT Email Address.
Choose Google Workspace Account if prompted.
Enter your BRIT Password.
Click on I Agree when prompted.
It will ask you to Set up a work profile.
When prompted click on Confirm.
It will start to create a work profile on your device and it may take some time to do this.
You will receive a notification about Google Play regarding "Account Action Required".
Swipe down at the top to show notifications and click on the notification.
It will show "Checking Info".
Then it will show "Registering Profile".
It will ask you to "Set up your work profile".
Click on Install. This will start to download the default aps if they are not on your device.
Click on Next.
Once installed click on Done.
A tutorial video of this process can be found here.
If you are prompted for any additional information such as server address please type in these details:
Username: Your email address
Password: Your password
Q: I'm not able to receive/send emails. Who do I contact about this?
A: Please contact IT Support who will be able to assist you.
iSAMS iStudent App (Mobile/Tablet)
The iStudent App allows you to view:
Your School Profile
Your Teaching Groups and Sets
Positive and Negative Behaviour Points
Click here to download on Apple App Store.
Click here to download on Android Google Play Store.
Q: How do I login to the iSAMS app?
1. Download the iSAMS iStudent App from your devices app store.
2. Open the app and when it prompts please enter the School Code: BRIT
3. Click on the button with the blue text ‘Sign in via Google Account’
4. Enter your email address (firstname.lastname@example.org)
5. Enter your school password.
Q: Is there a tutorial video I can watch?
A: Yes, the video can be accessed here. If it asks you to login to view the videos please type in your BRIT username and password.
Q: I'm having issues logging into the App. Can I follow some troubleshooting tips?
A: Yes, please follow these troubleshooting steps:
1.Sign out of personal account in Google
Navigate to myaccount.google.com in your web browser on your device just to check you are notlogged into a personal Google Account.
In this site click on the top right icon and choose Sign Out.
Next open the iStudent app and follow the instruction that were sent to you.
2.Check for an update for iStudent app:
Check the version/see if there is an update in your app store available.
3. Check your device for an update:
Please check that your device has the latest software update available.
4. Clear your web browser cookies:
iPhone: Settings > Safari App > Advanced (you will have to scroll down the bottom) > Website Data>click on the Erase All Website Data button.
Android: Chrome app > three dots icon > History > click on Clear browsing data >
At the top, choose a time range > select All time > Select only "Cookies and site data" and "Cached images and files” > click on Clear data.
Please note this only deletes your cookies and not your saved passwords or website history.
5.Refresh the app:
iPhone: Settings > iStudent > click on Reset Unlink Application > leave the settings and open up theiStudent App again where it should reset.
Android: Press down on the iStudent app icon> click on App Info > Storage > Clear Data and then Clear the Cache.
6.Uninstall the app and re-install:
iPhone: Press down on the app > select Delete App.
Android: Press down on the app > select Delete.
Next go to your devices app store, search for the iStudent app and re-install using the School Code BRIT.
iSAMS Student & Parent Portals (PC/Mac)
If you do not have a mobile device or if it is not compatible with the iStudent app this information can also be viewed on the iSAMS Student Portal on PC/Mac:
1. In your web browser on your PC or Mac navigate to https://brit.students.isams.cloud/
2. On the sign in page click on “Sign in via Google Account”.
3. Enter your BRIT email address.
4. Enter your BRIT password.
5. Under the “My Profile” tab you will be able to see the various sections relating to your School Life.
When you join the school your parent(s)/guardian(s) will be sent a different set of instructions on how to register and log onto iParent App and Parent Portal.
If they have any issues they can email email@example.com where a member of IT Support will assist.
You will be given a google account which allow you access to:
Access Google Classrooms and Shared Resources.
Use online versions of Pages, Slides and Sheets.
Download and use Google Apps on Mobile Devices.
File storage and sharing using Google Drive.
Q: How do I login to Google?
A: You can access Google by:
At School - please click on the Google tile on the Student Portal, select the App you want to use, then login with your BRIT Email Address and Password.
At Home - please navigate to https://accounts.google.com, login with your BRIT Email Address and Password.
Q: When I log into Google it says "A Google Account already exists for this domain". It asks me to chose an Organisational Account or Personal Account. Which one shall I do choose?
A: For a temporary fix you will need to select "Organisational Account" and enter your password. This will allow you to log into Google for the time being but this will occur every time you will log into Google.
To fix the issue please contact IT Support who will be able to assist you.
You will be given a Office 365 account which allow you access to download and use these Microsoft programs at home:
Microsoft Apps on Mobile Devices.
Q: How do I login to Office 365 to download the programs on my home device?
A: You can access the link to download Office by:
Please navigate to https://www.office.com/ and login with your BRIT Email Address and Password.
Click on the Install Office button on the right hand side.
Click on Install Office 365 Apps option.
It will download the Setup file to your preferred Downloads folder.
Run the Setup. It will install the apps on your device.
Open up an app such as Word and it will prompt you to log in.
Login in using your BRIT Username and Password.
Q: How do I download the Office 365 apps on my mobile device?
Download any Office 365 app on your mobile device. Open the app.
When prompted enter your BRIT Username and Password.
You will be given an Adobe account which allow you access to download and use these Adobe programs at home:
Acrobat Reader Pro
Adobe Apps on Mobile Devices.
Q: How do I login to Adobe to download the programs on my home device?
A: You can access the link to download Adobe programs by:
Navigating to https://account.adobe.com/
Sign in with your BRIT email address and password.
Click on Access your apps and services
Click on the Install button on the program that you want to install.
It may prompt you to install "Creative Cloud" - this manages your Adobe programs. Allow this to install.
Once your app has been installed open up the app and sign into it using your BRIT email address and password.
Q: How do I download the Adobe apps on my mobile device?
Download any Adobe app on your mobile device. Open the app.
When prompted enter your BRIT Username and Password.
Printing and Photocopying
You can queue print jobs on any of the black Kyocera printers/copiers around the school selecting the Student ‘follow me’ print queues when sending your document to print.
Q: Do I have to pay for printing/photocopying?
A: Yes but all students are given free £5.00 printing credit per term. You can accrue up to £10.00 printing credit.
If you run out of printing credit you will have to buy more by:
Visit the Box Office to buy more printing credit.
Once you have purchased printing credit they will be given a ticket.
Visit IT Support who will accept the ticket and add more printing credit to your account.
Q: How to do I print to the Follow Me Queue?
A: The Follow Me Queue should be available to you when you login.
They are normally automatically displayed under Start > Printers & Scanners (PC) and Apple > System Preferences > Printers & Scanners (Mac).
Please press Print in the application you are in. You will be able to select the various printing queues:
Student Printing - Mono (A4)
Student Printing - Colour (A4)
Student Printing - A3 Mono
Student Printing - A3 Colour
All printers have been set to default print mono and on both side. You can change this by selecting the Colour Follow Me Queue, or by adjusting the print settings in the application.
Please select the printing queue/settings you require and press print.
A new window will appear showing you the name of the document you are printing, which queue you are sending it to, how many pages and how much it will cost.
Q: How do I release my document on the printer?
A: Anything sent to the ‘Follow Me’ print queues will be held for 24-hours and will not be printed until you logon to the printer to release the job.
You can now use your ID Badge to login to any of the ‘Follow Me’ printers:
Tap the ‘PaperCut Scan here’ label with your security badge.
You will be prompted for your username and password the first time you do this.
Enter your username and password.
Click on the Set button.
Once logged on to the printer, you will see a number of options.
To view what you have stored for printing, select the first button "Print Release" and print the jobs you need.
Q: How much does printing cost?
A: We have been able to reduce the cost of printing in black and white, with an additional discount for printing duplex (both sides).
Although colour printing is more widely available, we would ask you to use this sparingly as this is obviously costs more than mono printing.
A4 Grayscale - Single Sided - 1.3p
A4 Grayscale - Duplex - 1.0p (per side)
A4 Colour - Single Sided - 6.2p
A4 Colour - Duplex - 5.5p (per side)
A3 Grayscale - Single Sided - 2.6p
A3 Grayscale - Duplex - 2.1p (per side)
A3 Colour - Single Sided - 12.4p
A3 Colour - Duplex - 11.1p (per side)
Q: What is Planet eStream?
A: Planet eStream is The BRIT School’s video streaming service. It provides features such as:
Video On Demand - View Video Content created by your teachers at anytime
Live Streaming - Stream and record your live events
View Live TV And Recorded FreeView - View Live TV and FreeView programmes recorded by your teachers
Lecture and Classroom Capture - View lecture and classroom lessons recorded by your Teachers
Video Assignments - Create video assignments for submission viewable for your teachers
Q: How do I access and log into Planet eStream?
A: You can access Planet eStream by:
At School - Please click on the Planet eStream tile on the Student Portal and log in with same username and password you use to log into the PCs/Macs.
At Home - Please navigate to The BRIT School website, click on the Students section on the top right hand corner and click on the Planet eStream button.
Help & Support
Q: How do I contact IT Support?
A: If you ever need help with any IT issues you can:
Email us at firstname.lastname@example.org (which will create a Helpdesk ticket)
Visit us - The IT Office is manned throughout the school day and is located in the East Wing/Zone 2.
Q: What time is IT Support open?
A: IT Support opening hours are:
Monday to Friday
08:00am – 5:30pm
Monday to Friday
08:00am – 4:30pm
We are closed from 25th December to 31st December 2020.
We are open from 4nd January 2021.
Other questions or queries
Q: I have a different question/query. Who do I contact?
A: If it is an IT question or query please contact IT Support.
Any other queries should be directed to your tutor or strand teachers who will be able to assist you.